Return & Exchange

At Mustadam, we prioritize your satisfaction and provide the option to return or exchange products in accordance with the following terms:

New products may be returned or exchanged if the following conditions are met:

The product is in its original condition and has not been used.
The product does not require assembly or has already been assembled.
The return or exchange request is submitted within 48 hours of the delivery date.

Used products may only be returned or exchanged under the following conditions:

There is a material discrepancy between the product description on the Platform and the actual product.
There is a defect affecting the product’s functional performance, such as breakage or damage.
There is a missing part or essential component of the product.

Return requests must be submitted within 48 hours of receiving the product through the website.
If you encounter any difficulties, you may contact us through the official support channels.

If you wish to cancel your order, please do so at least 24 hours before completing the order.

Our team may require 3 to 7 business days to receive the product intended for return.

For payments made via credit or debit card: The refund will be returned to the card or account within 4 to 15 days, depending on the bank or according to the payment service provider’s policy.

You may choose to receive the refund via bank transfer or store credit voucher.

If you opt for a bank transfer, please contact Customer Service to submit your return request. Bank transfers may take up to 14 business days.

If you choose a store credit voucher, it will be sent to the email address used when placing the order.

For payments made using points or promotional vouchers, a return voucher equivalent to the order value will be issued and sent to your email.

Please attach clear photos showing any damage or defects when submitting a return request to facilitate processing and expedite the procedure.