Terms & Conditions

Introduction:

This page sets out the legal Terms and Conditions (“Terms & Conditions”) that govern the user’s access, browsing, use, or registration on the Mustadam platform.

The following terms — wherever they appear in these Terms & Conditions — shall have the meanings set out opposite each of them, unless the context requires otherwise:

“Mustadam” or “We” or “Our”: Refers to (Mustadam Furniture Single-Person Company), a Saudi private non-profit company.
“Platform” or “Mustadam Platform”: Refers to the Mustadam platform, including all its pages, links, tools, features, and related services provided therein.
“User” or “You” or “Customer”: Refers to the party requesting the service from the Platform, whether a natural person or a legal entity.
“Community”: Includes us, our organization, you, users, Mustadam, sponsors, benefactors, members, and donors.
“Content”: Any content submitted or published by the user on the Platform and/or provided to it, including but not limited to images, videos, ideas, know-how, techniques, questions, comments, and suggestions.
“Products”: Refers to all eligible furniture items and any other products sold or donated through the Mustadam platform.
“Personal Information”: Refers to all information necessary to complete transactions through the Platform, including:
Location services on smartphones,
Platform cookies,
Your full name (as per Absher/Ministry of Commerce records).
“Logistics Partners”: Refers to the partners appointed by Mustadam for the purpose of transporting, receiving, dismantling, assembling, or delivering products.

Please read these Terms & Conditions carefully before continuing to use the Platform. If you do not agree to all of these Terms & Conditions, you are kindly requested not to use the Mustadam Platform. Your continued use of the Platform shall be deemed as your implicit acceptance of all the provisions stated herein.

This Platform is owned and operated by Mustadam. By using, browsing, or registering on the Platform, you acknowledge and agree to the following:

You are at least 18 years old.
You have the legal authority to bind the business entity you represent, and you are the authorized legal representative of that entity.
You are the direct beneficiary of the Platform’s services and have the necessary evidence to prove your eligibility and authority.
You will use the Platform in accordance with its Privacy Policy.
You will not use any information obtained through communication on the Platform outside its intended scope.
You have read, understood, and agreed to these Terms & Conditions.
You have read, understood, and agreed to the policies associated with these Terms & Conditions, including but not limited to the Privacy Policy, the Cookies Policy, and the Return & Exchange Policy.
You comply with all applicable laws and regulations in the Kingdom of Saudi Arabia with respect to your use of the Platform.

Mustadam reserves its absolute right to:

Amend these Terms & Conditions.
Deny any user access to the Platform.
Suspend user accounts.
Modify or suspend (temporarily or permanently) the operation of the Platform without prior notice.
Cancel user orders.

If you register as a legal entity, such entity shall be bound by all the provisions of these Terms & Conditions unless otherwise agreed.

You further acknowledge that you have the authority to bind the entity to these Terms & Conditions, and that both you and the entity shall comply with all applicable laws and regulations of the Kingdom of Saudi Arabia related to the activity and the Platform. No individual or legal entity may register as a member of the Platform more than once.

Registration on the Platform

You may need to create an account on the Mustadam Platform to use certain services available through the Platform.

When you submit a registration request as a user on the Platform, you disclose or will disclose certain information to be used for accessing the Platform and benefiting from its services.

By registering as a user on the Platform, you explicitly agree to the following:

You are solely responsible for safeguarding your password and personal account.
You agree to immediately notify Mustadam in case of any suspected unauthorized use of your account or any unauthorized access to your password.
You acknowledge and agree that Mustadam shall not be liable under any circumstances for any direct or indirect losses, whether material or moral, resulting from the disclosure of your username or password information.
You agree to indemnify Mustadam for any losses or damages arising from any unauthorized, unlawful, or improper use of your account, whether by you or by any other person who gains access to your account using your password, with or without your consent.
All information provided during the registration process is true, accurate, current, and complete, representing your personal data or the data of the entity you represent, and complies with the requirements of the registration form.
You are committed to maintaining and continuously updating your registration information to ensure its accuracy and validity.
Mustadam reserves the right—at any time and at its absolute discretion—to directly or via a third party verify any additional information or documents, regardless of size, to confirm your identity and/or ownership of financial information linked to the payment method.
If you are registered as a representative of a legal entity (institution or company), Mustadam may request that you provide all information and documents necessary to prove your legal representation of the entity, including but not limited to proof of your representative status or the commercial registration of the entity.

Services:

Mustadam strives to enable its users to find sustainable and socially impactful solutions for the disposal of pre-owned products, with the aim of preserving the environment and serving the community.
We provide you with the ability to buy or sell products of the highest quality and at the best prices available in the market.
We offer you a variety of donation options, where Mustadam will select the most suitable donation channel based on the product’s condition and appropriateness.
Mustadam will refurbish any product that requires refurbishment (at its sole discretion), while ensuring the highest level of transparency to the end user regarding the condition of the product.
You may list your products on the Platform to be collected, refurbished, and resold at affordable prices.

Selling and Donating Products to Mustadam:

Mustadam allows you to sell used or new products to us through the Platform. Mustadam will retain a 30% commission from the sale price of the product, which will be deducted after the sale is completed and the product is delivered to the final buyer. The remaining amount will be transferred to your bank account.
Mustadam allows you to donate your product to support the community at no additional cost.
Mustadam reserves the right, at its sole discretion, to handle donated products, including but not limited to direct donation to charitable organizations, refurbishment, or resale via the Platform.
You can submit a request to sell or donate products through the Platform, providing us with your personal information. Your request will be reviewed, and we will contact you either through the Mustadam team or our logistics partners to inspect and collect the products.
By registering a product, you acknowledge your acceptance of Mustadam’s Terms & Conditions and represent and warrant that all products listed for sale or donation are fully owned by you and that you are their lawful owner.
In the event a third party claims ownership of any product, you bear the responsibility of proving your ownership and will be liable for any claims or legal actions that may arise, including repossession by authorities.

Pricing Mechanism:

Mustadam allows you to set the base price of the product (i.e., your purchase price). This serves as one of the criteria for evaluating the selling price and does not constitute an obligation for Mustadam to sell your product at that price. If you are unsure of the exact base price, you may enter an approximate price.
Mustadam provides you with the option to specify your desired selling price within a defined price range. You can set a maximum and minimum selling price to gain a preliminary idea of your product’s value and to assist us in determining an appropriate price.
The final price is determined after Mustadam receives the product and verifies its quality and condition at the warehouse. If the price falls within the range specified during your listing, we will publish the product with the appropriate price at our sole discretion.
If the product’s selling price falls outside the range specified during your listing, we will make a counteroffer either through our app, website, or direct communication to inform you of the proposed new price.
In case of a disagreement on the price between Mustadam and the customer:
The customer shall bear the costs of returning the furniture, including shipping fees, at Mustadam’s absolute discretion.
The customer may choose to donate the furniture, in which case no fees or charges will apply.

Product Storage and Liquidation:

Mustadam assumes the responsibility, risks, and costs of storing products listed by sellers. Mustadam reserves the right to store products for a specified period before liquidation. For the year 2025, this period is approximately two months (60 days). Mustadam will notify sellers five days before the end of the specified period to discuss liquidation options, which include:

The seller bearing all shipping and repair costs (if any), as determined by Mustadam, to return the product to a location of their choice.
The seller’s agreement to liquidate the product through Mustadam, waiving any financial proceeds (as all proceeds will contribute to supporting Mustadam’s non-profit mission).
The seller’s agreement to donate the product to a charitable organization, in which case the seller will receive an official donation certificate from Mustadam.

Cancellation of Sale Request and Product Withdrawal:

You may cancel your sale request at any time under the following conditions. Please note that some cases may require payment of service fees upon cancellation:

Before the furniture is delivered to the shipping company:

Cancellation is free of charge. If you wish to cancel before our logistics partner collects the furniture, you may cancel the request directly from your account under the “Sale Requests” section. For assistance, you can contact the Mustadam team at any time.

After delivery of the furniture and during the liquidation period (60 days):

Cancellation is available via your account in the “Orders” section. Shipping and refurbishment fees (if any) will apply, determined at Mustadam’s absolute discretion. The furniture will be shipped back to you after payment of the applicable fees.

After 60 days during the liquidation period:

Shipping, storage, and refurbishment fees (if any) will apply, determined at Mustadam’s absolute discretion. The product will be returned after payment of the applicable fees.

Non-response by the customer:

If the customer does not respond within one week of Mustadam initiating contact, Mustadam reserves the right, at its absolute discretion, to donate the product without imposing any additional costs on the customer.

Purchasing Products from the Platform:

When purchasing any product listed on the Platform, you acknowledge and fully understand that all products are pre-owned furniture that has been refurbished (if necessary) to meet Mustadam’s quality standards.
It is your sole responsibility to verify the condition of the product and the attached images.
No used product may be returned except in cases of a material discrepancy between the classified condition and the listed description, or if there are defects that affect its functional use. For detailed return and exchange terms, please refer to the dedicated page on the Platform.
Please note that minor scratches and stains are not considered defects affecting the product’s functionality. Mustadam will make every effort to disclose such details through product descriptions, condition classifications (e.g., heavily used or nearly new), and attached illustrative photos whenever possible.

Shipping Fees and Delivery Time:

Shipping fees vary depending on the city and the weight of the item, and additional fees may apply for items requiring assembly services.
Delivery times are estimated, as they may vary based on the city and the customer’s location.

Product Pickup and Delivery

Mustadam ensures the protection of the rights of all parties by providing a pickup and delivery feature. This feature allows you to capture photos of the product upon receipt and delivery, ensuring documentation of the product’s actual condition and confirming that both the seller and the buyer have received the agreed-upon product.

The pickup and delivery feature contributes to:

Accelerating the processing of sale requests and product evaluation.
Facilitating and expediting the procedures for exchange, return, or compensation requests when necessary.

Please review this page periodically, as the Terms and Conditions may be updated from time to time at Mustadam’s sole discretion. Updates become effective from the date they are published on the Platform.

In the event of significant changes, we will notify you. These Terms and Conditions were last updated on July 1, 2025.